OfficeMax, a leading supplier of office products, has strategically leveraged AuxiBot’s generative AI capabilities to boost their sales and enhance internal operations. By integrating AuxiBot into their SharePoint system, OfficeMax has streamlined information retrieval, improving efficiency and productivity. Additionally, with AuxiBot’s Stibo integration, they have automated the process of removing product backgrounds, ensuring high-quality product images. This innovative use of AI not only enhances their customer service but also optimizes their internal processes, driving overall business growth.
Despite its transformative impact, AuxiBot has encountered challenges typical of AI integration. One major hurdle has been ensuring seamless compatibility across diverse systems and platforms within OfficeMax, requiring extensive customization and API integrations. Additionally, maintaining optimal performance and accuracy of its generative AI capabilities, especially in complex tasks like background removal on Stibo, has demanded continuous refinement and training. These challenges underscore our commitment to innovation and collaboration, as we work towards maximizing AuxiBot’s potential in enhancing productivity and user experience across OfficeMax.
To overcome the challenges of AI integration, we employed a multifaceted approach to ensure AuxiBot’s success. We conducted comprehensive testing, iterative development, and expert collaboration to achieve seamless integration with OfficeMax’s diverse systems and platforms. Additionally, we implemented continuous refinement and training of AuxiBot’s generative AI capabilities, leveraging user feedback and performance data to optimize its accuracy and performance. By adopting an agile and user-centric approach, we were able to tailor AuxiBot to OfficeMax’s specific needs, resulting in a solution that has significantly enhanced productivity and user experience across the organization.
The biggest game-changer recently has been the introduction of RPA and AI. Managing our 40,000 active SKUs used to be a time-consuming process, taking weeks. Now, we're getting products web-ready in mere hours! We're also using this data to create smaller RPNAI solutions that help sales teams recommend the best products, validate customer-visible data, and soon, launch a new NLP chatbot to revolutionize our website search. I'm thrilled to say OMX NZ won the AJ Innovator of the Year award at the Stibo Connect 24 conference. A massive thank you to our brilliant build partner Duco Consultancy for turning crazy into reality. Their passion for data and willingness to challenge the status quo has helped reshape our entire master data process.
Jeff Sutton, Head of Transformation, OfficeMax New Zealand
This innovative technology integrates with Enterprise Resource Planning (ERP) and Master Data Management (MDM) systems, streamlining processes and enhancing customer interaction. AuxiBot’s three advanced AI assistants enable seamless product data management, internal employee support, and customer-facing interactions in multiple languages. By leveraging AuxiBot, OfficeMax has saved hundreds of hours in manual editing, improved customer satisfaction, and gained valuable insights into user behavior. The innovation’s uniqueness lies in its multifaceted integration and multilingual communication abilities, breaking down language barriers and providing personalized support.
